cASE STUDY:

ANDROID TABLETS FOR DIAMOND RESORTS

Diamond Resorts, a prominent name in the timeshare industry, sought to enhance their member onboarding experience by providing custom Android tablets as gifts to new timeshare owners at their resorts. Display Innovations, a leading technology solutions provider, was chosen to design, produce, and deliver these tablets. The project aimed to not only deliver branded and color-coded tablets and packaging, but also ensure a seamless user experience through custom app layouts and dedicated customer support.

Project Execution:

Customization: Display Innovations worked closely with Diamond Resorts to understand their branding requirements. The tablets and packaging were color-coded to match the Diamond Resorts' branding, creating a cohesive and visually appealing product.

Branding: The tablets prominently featured the Diamond Resorts logo, reinforcing the brand's presence and creating a lasting impression on the new timeshare owners.

App Integration: Specific applications were added to the tablet's home screen in a pre-defined layout. These apps included resort information, concierge services, marketing material, and recreational activities, enhancing the guest experience and providing easy access to essential resources.

Dedicated Help Desk: Display Innovations established a dedicated help desk to provide comprehensive support to tablet users. This service ensured that new owners could set up and use their tablets without any issues, further enhancing overall customer satisfaction.

Project Success:

Customer Satisfaction: The customized tablets and the added apps proved to be a valuable resource for new timeshare owners, improving their overall satisfaction and engagement with Diamond Resorts.

Continual Reorders: The success of the initial tablet deployment led to continual reorders over the years. Diamond Resorts recognized the tablets' effectiveness in enhancing the guest experience and wanted to maintain this positive impact.

Long-Term Partnership: The project evolved into a long-term partnership between Diamond Resorts and Display Innovations, further solidifying the trust and collaboration between the two companies.

Conclusion:

Display Innovations' successful delivery of custom Android tablets to Diamond Resorts exemplifies the company's commitment to meeting the unique needs of their clients. The tablets and packaging, tailored to Diamond Resorts' branding and featuring a customized app layout, greatly enhanced the guest experience. The establishment of a dedicated help desk ensured that users received prompt assistance when needed. The project's continuous reordering and long-lasting partnership are testaments to the project's success and the value it brought to Diamond Resorts and its new timeshare owners.